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question(s) are not covered in our FAQ
page. Searching the FAQ and other columns
on this site before contacting us is highly recommended
We will reply back to you within 8 hours after we
receive your email. Please try to send emails with
proper subjects and informative contents to our corresponding
email account to help us work more effectively.
Usage: General information inquiry
and Tech Support issue.
Usage: Partners, customer feedbacks,
our guarantee and other administration issues.
Usage: Technical support to
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1. Please be sure to put the following
information with regards to your purchase records,
please put the following info at the beginning of
your email:
a) Transaction ID or Receipt Number
b) Email used to order in the corresponding transaction.
2. Non-registered customers should use
3. Partners, contracted authors and
other administration issues.